1. Who We Are

Welcome to ADKO Group.
Our website address is: https://adko-group.com/

ADKO Group operates an online marketplace where we sell our own products (including food items such as rice, lentils, and other goods, as well as clothing and general merchandise) and allow third-party sellers to list and sell their products on our platform.

If you have any questions about this Privacy Policy, you can contact us at:

2. Informion We Collect

We collect different types of personal data depending on how you use our website.

a) Information You Provide to Us

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details
  • Account login details
  • Business information (for vendors/sellers)

b) Information Collected Automatically

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and usage data

c) Vendor Information

If you register as a seller on our platform, we may collect:

  • Business name
  • CNIC / Company registration details (if required)
  • Bank account information for payouts
  • Tax information (if applicable)

3. How We Use Your Information

We use your information to:

  • Process orders and payments
  • Deliver products
  • Manage your account
  • Allow vendors to sell products
  • Process vendor payouts
  • Improve our website
  • Prevent fraud and misuse
  • Send order updates and customer support messages
  • Comply with legal obligations

4. Marketplace & Third Party Sellers

ADKO Group operates as a marketplace.

When you purchase from a third-party seller:

  • Your order details may be shared with that seller to complete delivery.
  • Sellers are required to protect customer data.
  • We are not responsible for how third-party sellers use data outside our platform.

5. Cookies

We use cookies to:

  • Keep you logged in
  • Save cart items
  • Improve user experience
  • Analyse website traffic

You can disable cookies in your browser settings, but some features may not work properly.

6. Payments

We use secure third-party payment providers.
We do not store your full card details on our servers.

Payment providers may collect and process your payment data according to their own privacy policies.

7. How Long We Keep Your Data

  • Account information: Until you delete your account
  • Order information: As required for legal and tax purposes
  • Vendor data: For as long as you remain a registered seller

8. Your Rights

You have the right to:

  • Request access to your data
  • Correct your information
  • Request deletion of your data
  • Withdraw consent (where applicable)

9. Data Security

We take reasonable technical and organisational measures to protect your data, including:

  • Secure hosting
  • SSL encryption
  • Restricted admin access

However, no online system is 100% secure.

10. Data Sharing

We may share data with:

  • Payment processors
  • Delivery partners
  • Hosting providers
  • Legal authorities (if required by law)

We do not sell your personal data.

11. Children’s Privacy

Our website is not intended for individuals under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.